Troubleshoot AI Agents
Most AI Agents problems come from the preview itself: menus that aren’t shown, deployment that isn’t open, or a full slot count.
Common situations
| You see | Why | What to do |
|---|---|---|
| No Workforce switch in the sidebar | Your account isn’t in the preview | Nothing to fix; it opens at launch |
| Agent deployment isn’t available yet. Nothing was deployed or charged. | Deployment is not open | Keep the agent set up; deploy once it opens |
| No Channels or Logs pages | They belong to the agent runtime, which is off | Wait for deployment to open |
| You can’t add another agent | All AI Agent slots are in use | Deactivate one or upgrade. See AI Staff and AI Agent slots |
This feature is disabled for your organization. | An admin turned it off | Ask an organization admin |
Contact your admin to request access to this feature. | Your role doesn’t include it | Ask an admin to change your role |
A usage banner appears
A token window is full. See Hitting a usage limit.
Still stuck
See Contact support with the right details.
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