Troubleshoot privacy requests
Find what went wrong with an export, a deletion or a privacy request, and what to do next.
Data exports
| Problem | What to do |
|---|---|
| The export email never arrived | Check spam and wait a little; large exports take longer. If you see Your export is ready, but we couldn’t email the download link. Please contact support., email support@syntic.ai |
| You already requested an export recently — check your email. | You can ask again one hour after the last request |
| The download link doesn’t work | Links expire after 24 hours, and must be opened while signed in to the account that asked. Request a new export |
| Files or agents are missing from the ZIP | Exports contain your profile, conversations and projects; uploaded files, agents and memories aren’t included |
See Export your data.
Account deletion
| Message | What to do |
|---|---|
| For your security, sign out and sign back in, then delete your account within 15 minutes. | Sign out, sign in again, then delete |
| A message that two-factor verification is required | Sign in again and complete the code step |
| You own a workspace that other people still use… | Transfer ownership or remove the other members first |
| You changed your mind | Sign in within 30 days and choose Reactivate my account |
See Delete your account and Deleted or disabled account.
Model training
Worried that chats are still used after switching Help improve Syntic off: the change applies from then on, and content you send through a feedback button or that is flagged for safety review can still be used. See Model training and your chats.
Requests by email
Write to privacy@syntic.ai from the address on your account, and say exactly what you want. If a request is refused, you can appeal by replying, or contact your local data protection authority. See Privacy requests.
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