Credits & billing
How Syntic charges your organization: the plan allowance, usage and API credits, automatic top-ups and the limits around them, payment methods, invoices, tax and refunds.
Credits
| Article | What it covers |
|---|---|
| Plan allowance vs usage credits | Which balance pays for what, and in which order |
| Turn usage credits on or off | Keep working past a plan limit |
| Buy usage and API credits | The three ways to top up, minimums and bonus credit |
| Auto-reload | Top up automatically when the balance runs low |
| Credit spend limit | Cap credit spend per month |
| Limit automatic charges | One ceiling over every automatic charge |
| Image & video credits | Monthly media credits and packs |
| Workflow credits | Workflow executions and packs |
Paying
| Article | What it covers |
|---|---|
| Payment methods | Add or update the card on file |
| Invoices and receipts | Find and download invoices |
| Billing details and tax | Business name, tax ID and how tax is shown |
| Failed payments | What pauses and how to fix it |
| Refunds | The 14-day right in the EU, EEA and UK |
| Promotion codes and vouchers | What can be redeemed today |
| Who can manage billing | Billing permissions by role |
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