Privacy requests
To use your privacy rights, such as getting a copy of your data, correcting it or having it deleted, email privacy@syntic.ai. Many requests can also be done yourself in Settings, which is faster.
Do it yourself first
| Request | Self-service option |
|---|---|
| Get a copy of your data | Export your data |
| Delete your account and data | Delete your account |
| Delete a single conversation | Delete it in the app |
| Stop your chats being used for training | Model training and your chats |
| Stop marketing emails | Use the unsubscribe link in the email |
Rights you may have
Depending on where you live, the Privacy Policy describes rights including:
- Access: find out what personal data Syntic holds about you and get a copy.
- Deletion: have personal data deleted, with some exceptions.
- Correction: fix inaccurate personal data. Model answers can’t always be corrected, but Syntic will make a reasonable effort.
- Portability: receive your data in a format you can take elsewhere.
- Objection: object to certain processing.
- Opting out of targeted advertising, including through global privacy controls.
How to send a request
- Email privacy@syntic.ai from the address on your account if you have one.
- Say what you want (access, correction, deletion, and so on) and which account or data it’s about.
- Syntic may ask for information to confirm your identity before acting.
Someone you authorize can make the request for you.
If your request is refused
You can appeal by emailing privacy@syntic.ai again. You may also have the right to complain to the data protection authority where you live or work.
Other privacy questions
The same address reaches Syntic’s Data Protection Officer. Use it to ask for the list of third parties that process personal data for Syntic’s commercial services, or to report that a child under 18 has given Syntic personal data.
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