Change your plan (upgrade or downgrade)
If your organization already has a paid plan, changing to another plan, up or down, is done in the billing portal of our payment processor. Only owners of the organization can open it.
Open the plans page
Click Adjust plan in Settings → Billing, or Upgrade plan / View all plans in the account menu.
Click the plan you want
Higher plans show Get followed by the name; lower plans show Downgrade; your current plan shows Manage plan. Any of these opens the billing portal for an organization that already pays.
Make the change in the portal
Follow the portal’s steps to pick the new plan and confirm it. Review the amount shown there before you confirm.
Return to Syntic
Go back to Settings → Billing. If the new plan name doesn’t show yet, click the refresh icon at the top right.
Who can do it
| Message | Meaning |
|---|---|
| Only a workspace owner can manage its billing. | You are not an owner of this organization |
| This workspace is paid for by another member’s billing account. Ask them to manage the subscription. | Another owner set up the payment. They need to make the change |
| Asked for a verification code | Your account or organization uses two-step verification. Verify, then open the portal again |
Your plan’s limits in Syntic follow whichever plan is active on the organization, so check Settings → Usage after the change.