Export your data
You can ask for a copy of your Syntic account and chats at any time. Syntic prepares a ZIP file and emails you a download link that works for 24 hours.
Request an export
Open Data Controls
In the Syntic app, open Settings → Data Controls and find Export data.
Choose Export
The Export data dialog opens.
Pick a date range
Under Conversations from, pick All, 30 days, 90 days, or Custom with your own From and To dates.
Choose organizations (if offered)
If you own or administer two or more organizations, Include organizations lets you choose which ones to include. Pick at least one.
Send the request
Confirm. The button changes to Requested.
What you get
An email titled “Syntic AI - Your data export is ready” with a download link. The ZIP contains:
| Part | Contents |
|---|---|
| Account profile | Your profile and organization memberships |
| Conversations | Your chats in the date range, per organization |
| Projects | Your projects, per organization |
| A read-me file | What each file is |
The data is in JSON, a plain-text format most tools can read. Uploaded files, agents and memories are not included.
Downloading
- Open the link while signed in to the same Syntic account that asked for the export.
- The link works for 24 hours. After that it stops working; request a new export if you need one.
- If you’re removed from an organization before downloading, an export that includes it can no longer be downloaded.
How often
You can request a new export one hour after the last one. If you ask too soon, you’ll see when you can try again, or “You already requested an export recently — check your email.” The button in Settings may stay on Requested for longer than that.
If you see “Your export is ready, but we couldn’t email the download link. Please contact support.”, write to support@syntic.ai.
Organization data
Organization admins can also export organization data from the organization’s compliance settings, using Export All Data.
API usage records
Usage and request logs for the API are exported separately in the Console. See The Export Records page.