Privacy and legal FAQ
Short answers about your data and the documents that govern Syntic.
Does Syntic train its models on my chats?
On personal accounts, only while Help improve Syntic is on in Settings → Data Controls. Switch it off any time. Business, Enterprise and API content is excluded from training by default. See Model training and your chats.
Does Syntic sell my data or show ads?
The Privacy Policy says Syntic does not sell personal data, and Syntic doesn’t show ads. See How Syntic handles your data.
Can I download a copy of everything?
Request an export in Settings → Data Controls → Export data. You get an email with a download link that works for 24 hours. See Export your data.
How do I delete my account?
Go to Settings → Account → Account actions → Delete account. You can reactivate within 30 days. See Delete your account.
Can I delete just one conversation?
Yes, delete it in the app. To control how long chats are kept across an organization, see Data retention.
Is Syntic suitable for health data?
Only with care. Some plans offer a HIPAA-ready mode that the Primary Owner turns on after accepting a business associate agreement. See HIPAA-ready mode and the Consumer Health Data Privacy Policy.
Which terms apply to me?
Personal accounts follow the Consumer Terms; organizations follow the Business Terms or a signed agreement; API builders follow the API Terms. See Consumer and Business Terms.
Who do I contact?
Privacy questions and requests: privacy@syntic.ai. Security vulnerabilities: security@syntic.ai. Everything else: support@syntic.ai.