Troubleshoot AI Call Center
While AI Call Center is switched off, the messages you may see are expected. They don’t mean anything is wrong with your account.
What you might see
| You see | Why | What to do |
|---|---|---|
| Call Center isn’t available yet. No call was placed and no number was bought. | The Call Center is off | Nothing; it isn’t open yet |
| No Call Center pages in the app | They are hidden while it is off | Nothing to fix |
| Outbound campaigns: coming soon (pending compliance review) | Outbound campaigns wait for a review | Wait for them to open |
| WhatsApp: coming soon | WhatsApp is not open | Wait for it to open |
Is it my plan?
No. No plan, including Enterprise, can use the Call Center today. Upgrading won’t change this.
I see a voice charge
Your plan doesn’t charge for voice. A voice charge comes from voice credits or a Call Center add-on bought on the plans page, which can’t be used for calls while the Call Center is off. Email support@syntic.ai with the invoice or receipt. See Invoice questions.
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