Contact support with the right details

When a help article does not solve the problem, write to support@syntic.ai or use the Contact support page. A complete first message lets us help in one reply instead of several. This page lists what to include for each kind of problem.

Always include

• The email address of your Syntic account. Write from that address if you can.
• The organization, if you belong to more than one.
• What you did, what you expected, and what happened instead.
• The exact message, copied as text rather than retyped. A screenshot helps too.
• When it happened, with your time zone.

Extra details by problem

Problem	Also include
API errors	The x-syntic-request-id response header (for a 500, the trace_id in the body), the HTTP status, the error code, and the model you asked for.
Syntic Code	The output of syntic --version and syntic doctor, your operating system, and a report saved with /feedback if you have one.
Syntic Desktop	The app version, your operating system, and the diagnostic report path if the app showed one.
Billing	The invoice number, or the date and amount of the charge, and the last four digits of the card.
Sign-in	Which method you use (Google or email code), and whether two-step verification is on.
Usage limits	The full limit message, including any reset time.

Find a request ID

Nearly every API response has an x-syntic-request-id header, errors included. Log it next to the error in your code. In most error bodies, the same ID is in error.request_id.

Before you write

• Check status.syntic.ai. If there is an incident, it is already being worked on.
• Search this help center (press Ctrl+K, or ⌘K on a Mac).

Other teams

Topic	Contact
Privacy requests: a copy of your data, a correction or deletion	privacy@syntic.ai
Enterprise plans and API volume pricing	Contact sales or sales@syntic.ai
A disabled account appeal	support@syntic.ai, from the email address on the account

Related

• Contact support
• Check Syntic’s service status