Troubleshoot your account
Use these articles when you can’t get into Syntic or something about your account looks wrong. If many things stopped working at once, check status.syntic.ai first: during an incident our team is already working on it.
Signing in and your account
| Article | When to read it |
|---|---|
| Can’t sign in | Sign-in fails, loops or opens an empty account |
| Didn’t get the sign-in code email | The one-time code never arrives |
| Two-step verification problems | Authenticator codes fail, or you lost your phone |
| Account disabled or deleted | You see “Your account has been disabled” or “Account unavailable” |
| Browser problems | Cookies, pop-ups, extensions and cached data |
Getting help
| Article | When to read it |
|---|---|
| Check Syntic’s service status | Reading the status page and following incidents |
| Contact support with the right details | What to include so we can help in one reply |
Problems with something else?
Each collection has its own troubleshooting section:
| Problem area | Where to look |
|---|---|
| Limits, credits, payments and invoices | Troubleshoot plans and billing |
| Organizations, invitations and seats | Troubleshoot Team and Enterprise |
| Company single sign-on and provisioning (coming soon) | Troubleshoot identity management |
| API keys and API errors | Troubleshoot the Syntic API |
| Syntic Code in your terminal | Syntic Code |
| Syntic Desktop | Syntic Desktop |
Learn more
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