AI Call Center FAQ
Short answers about AI Call Center while it is switched off.
Can I use AI Call Center now?
No. It is coming soon for all accounts.
Can I buy a phone number?
Not yet. Trying it shows Call Center isn’t available yet. No call was placed and no number was bought.
Will I be charged for voice?
Not by your plan. The plans page still sells voice credits and Call Center add-ons, but they can’t be used for calls while the Call Center is off, so don’t buy them yet. See Use AI Call Center with an individual plan.
Will call data be kept with zero data retention?
No. There is no zero-data-retention option for the Call Center. See AI Call Center security and privacy.
Which plans will include voice?
Business and above are planned to include voice. Prices and allowances are Proposed — not offered. See Use AI Call Center with an individual plan.
Will outbound calling campaigns be available at launch?
Outbound campaigns are planned to follow after a consent review. WhatsApp is also planned to follow later.
When will it open?
No opening date has been set yet. Watch the Release notes.