Get started with AI Call Center
AI Call Center isn’t open yet, so there is nothing to set up today. Call Center pages are hidden in the app, and any attempt to place a call or buy a number is refused without a charge.
If you try a Call Center action, you see Call Center isn’t available yet. No call was placed and no number was bought.
What you’ll need when it opens
- A Syntic organization on a plan that includes voice. Voice is planned from the Business plan up. See Use AI Call Center with an individual plan.
- A phone number for your AI voice agent to use.
- Voice credits for call minutes.
- An owner or administrator to set it up for the organization.
Parts that will open later
Even after the Call Center opens, some parts are planned to follow separately:
- Outbound campaigns, which wait for a consent review.
- WhatsApp, which waits until opt-out handling is verified.
What you can use today
AI Chat works for every account. AI Staff and AI Agents are in limited preview; see AI Staff and AI Agents.
We’ll announce the Call Center in the Release notes.
Learn more
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