Troubleshoot Syntic for Education
Fixes for problems schools and students most often report.
I sent the education form but heard nothing
Check your spam folder for a reply from Syntic. If a few business days pass, email sales@syntic.ai with your institution’s name.
I chose “Educational” but the price didn’t change
That’s expected. The organization Type is only a label; academic pricing comes from an agreement with the education team.
There’s no student discount at checkout
There isn’t one to apply yet. Pick a standard plan or stay on Free.
A student can’t see the school’s organization
They need an invitation from an admin. See Accept an invitation.
Students hit their limits quickly
Each plan has usage windows. See How usage limits work and Out of credits or over the limit.
Learn more
Was this page helpful?