Use AI Call Center with Team and Enterprise plans

AI Call Center is switched off for every organization, whatever its plan. Admins have nothing to configure yet, and members can’t reach Call Center pages.

What admins should know now

• No phone numbers can be bought and no calls can be placed.
• No voice credits are used for calls. The plans page still sells voice credits and Call Center add-ons; they can’t be used for calls while the Call Center is off, so hold off buying them.
• Planned voice access starts at the Business plan; Enterprise is planned to include unlimited numbers. These are Proposed — not offered until launch.

Planning ahead

When it opens, setting up the Call Center will be an organization task: choosing numbers, assigning them to AI voice agents and funding voice credits. Organizations with regulated calls, for example in health care, should read AI Call Center security and privacy and HIPAA-ready mode, and talk to sales@syntic.ai before launch. There is no zero-data-retention option for calls.

Outbound campaigns and WhatsApp are planned to open later than inbound calls.

Learn more

• Call Center on syntic.ai
• Team & Enterprise plans