Troubleshoot Team and Enterprise

Most organization problems come from the wrong organization being selected, a role that doesn’t allow the action, or a plan that isn’t active. Find the message you see below.

Invitations

You see	What to do
No Add new team member button	Your role can’t invite, or the organization has no active paid plan. Ask an owner, or see Choose a paid plan
An active plan is needed to invite new people. You can still manage and remove existing members.	Start or renew the organization’s paid plan
You can only invite members with a role no higher than your own	Ask an owner or administrator to send the invitation
Too many invitations. Please try again later.	Wait a while, then try again
Invite expired in the member list	Use Re-send invitation in the row’s ⋯ menu
The invitee says the link has expired	They can use Send me a fresh link on the page, or you re-send it
The invitee is signed in with the wrong account	They choose Sign in with a different account and use the invited address

Roles and members

You see	What to do
Only owners can grant this role	Only owners can give or take away Owner and Administrator
You need admin access	Your role doesn’t allow the change; ask an owner
The role menu is locked	The member is suspended or removed. Restore them first
Verify your second factor first	Click Verify, enter your two-step code, and try again

Seats

You see	What to do
All paid seats are in use	Unassign a seat from someone who no longer needs it, or add seats. See Manage seats
You need owner access to manage seats	Only owners can assign seats
A member shows No seat	They are still in the organization but without product access until an owner assigns a seat

Still stuck?

Check that the right organization is selected in the sidebar, then email support@syntic.ai with the organization name and the exact message. Enterprise customers can also contact their account team.

Learn more

• Team & Enterprise FAQ
• Organizations in the developer docs