Plans FAQ
Short answers about plans, credits and billing. Follow the links for step-by-step help.
Is my plan for me or for my organization?
For the organization. Each organization has its own plan, usage, credit balance and invoices, and everyone in it shares the plan’s allowance. See Personal workspace vs organization.
How much does each plan cost?
Paid plans start at $29 a month (Starter). Annual billing costs the same as ten months. The full table, with the token allowance of each plan, is in Compare plans.
What if the organization uses up its allowance?
Your allowance is checked over a rolling 5-hour window, a week and a month. When one of them is full, you either wait for it to reopen or, if usage credits are turned on, keep going on your prepaid credit. See How usage limits work and Plan allowance vs usage credits.
Do usage credits turn on by themselves?
No. An owner has to switch them on. Until then, reaching a limit pauses usage instead of spending money. See Turn usage credits on or off.
Who can change or cancel the plan?
Owners. Administrators can start a first paid plan, buy credit and update the card, but can’t change or cancel an existing plan. See Who can manage billing.
If I cancel, do I lose access straight away?
No. You keep the paid plan until the end of the period you already paid for, and you can resume before then. See What happens when you cancel.
Can I get a refund?
Cancelling normally stops the next renewal without refunding the current period. Customers in the EU, EEA and UK have a 14-day withdrawal right. See Refunds.
Where are my invoices?
Under Settings → Billing, with the organization selected. API credit purchases also appear in the Syntic Console. See Invoices and receipts.
How do I get Team seats or Enterprise?
Team seats are bought on the Enterprise tab of the plans page; Enterprise is arranged with our sales team. See Team & Enterprise plans.