Didn’t get the sign-in code email
When you choose Continue with email, we send a one-time code to that address. It usually arrives within a minute. If it does not, check the address on screen, look in your spam and other folders, then ask for a new code.
Check the address
The code screen says “Enter the verification code sent to” followed by your email. If it is wrong, choose Change email address and enter it again.
Look in other folders
Search your mailbox for “Syntic”. Check spam or junk, and tabs or folders such as Promotions, Updates or Other.
Ask for a new code
Choose Try sending again. The link is paused for 30 seconds after each send, and shows a countdown while you wait. Use only the newest code; earlier ones stop working.
Wait a couple of minutes
Some email systems hold new messages for a short check. Avoid asking for many codes in a row, which can delay delivery further.
Work and school email
Company mail filters sometimes quarantine sign-in emails. Ask your IT team to release the message and to allow mail from syntic.ai.
Codes during two-step verification
If you chose Email as your second step, the screen says “Enter the verification code we just sent to” your address. Choose Resend under “Didn’t receive an email?” to get a new one. You can also choose Try another method to use your authenticator app or a recovery code.
If nothing arrives
Try Continue with Google if your account uses a Google address, or contact support and tell us the address you are signing in with and roughly when you asked for the code.